Frequently Asked Questions

What is Your Inclement Weather Policy?

What should I wear to Magic Waters Waterpark?

Appropriate bathing suits are required for guests using pools and slides at the waterpark. You must wear a lined swimsuit. No street clothes, cut-offs, athletic clothing or "thong" bikinis are allowed. In addition, swimwear with buttons, snaps, rivets or zippers is not allowed. Aqua-socks are allowed in the Tsuanami Bay Wavepool, Splash Magic River, Tiki Island and the Little Lagoon.

Can I bring arm floats, puddle jumpers, baby floats or other floatation devices into the park?

Any floatation device brought into the park must be US Coast Guard approved.  Lifejackets are available free of charge.  Our lifejackets are US Coast Guard approved and staff will fit all guests and children with the appropriately fitting lifejacket.  Lifejackets are available at Tube Rental, next to the Tsunami Bay Wave Pool.  All young swimmers and non-swimmers are encouraged to wear a properly fitted lifejacket while enjoying the waterpark.

PROHIBITED ITEMS:

  • Food (Exceptions for baby food, formula and special dietary restrictions)
  • Glass
  • Knives
  • Alcohol
  • Grills
  • Firearms/Ammunition
  • Floatation Devices and Noodles
  • Non Coast Guard Approved Lifejackets
  • Tents
  • Fireworks
  • Use of drones on waterpark property
  • Amplified music and speakers

Are there any special safety rules?

Yes, pool safety rules are strictly enforced. Children ages 9 and under, must always be under the direct supervision of a swimming guardian who is age 16 or older. Guardians must be within an arm's reach of the children at all times.

Magic Waters is fully staffed with lifeguards licensed through Jeff Ellis and Associates International Lifeguard Training Program. Our lifeguards will be tested periodically throughout the day through emergency drills, mannequin drops, and practice rescues. These tests ensure vigilance, and are important for maintaining a high level of aquatic safety at the waterpark. The wave pool will be cleared periodically throughout the day.  Thank you for your cooperation. This is a great opportunity to take young children to the restroom.

To provide our guests with a high degree of health safety, all children age three and under must wear tightly fitting reusable plastic swim pants whether or not they are toilet-trained. A simple plastic pant is available free of charge with a paid admission, or swim pants in a variety of prints and patterns are available for purchase. (Note: Commercial swim diapers such as Huggie's Little Swimmers are not acceptable without the tightly fitting reusable plastic swim pants worn over the top of them.)

Some rides are subject to height and weight restrictions. All pools and slides within the waterpark have rules and how to ride signs. We encourage our guests to read over these rules while standing in line and/or prior to entering our slides and pools. 

Visit our Cool Places pages to see specific rules regarding height and weight restrictions as well as our Thrill Ratings for all slides and pools!

How much is parking at Magic Waters Waterpark?

Parking is FREE! We have a north and south parking lot for your convenience.

When is the best day to visit the waterpark?

If you are looking for a great deal, Tuesdays at the park are only $12 all day! If you are looking for a relaxing day with shorter lines, we definitely recommend Mondays and Thursdays! If you see a little hint of rain in the forecast, don't let that stop your fun! Those days are the best to enjoy the park with minimal lines for all of our slides.

Can I eat/drink in the parking lot?

Yes, you can enjoy our Luau Lane Tailgate areas located in our parking lots. Glass containers and BBQ grills are also prohibited.

Can I bring my own food into the waterpark?

Is there shade?

Yes, natural shaded areas are available throughout the park. We also offer Cabanas, Bungalows, Patios, and Shade Chalets for an additional cost. Tents, canopies, and umbrellas are not permitted into the facility. Large groups of 50 or more should call our Group Sales office to inquire about pavilion reservations.

Do I need sunscreen?

Yes, we encourage all of our guests to wear sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items into the waterpark with you, or purchase them at Guest Relations across from the Tsunami Bay Wave Pool. You should apply sunscreen before your visit, and several times throughout your stay at Magic Waters Waterpark. Prevent heat exhaustion by seeking shade, drinking plenty of fluids, and avoiding over-exertion.

Do you have a place for valuables?

It is best to leave your valuables at home, but we do offer Locker Rentals to keep your items safe while you are having fun at the waterpark. Lockers are available next to Snack Shack in the center of the waterpark and are rented for all day unlimited access. When purchasing a locker you will create your own unique code to get in your locker. Lockers may be rented from the locker rental station in the center of the waterpark. Standard size is $9; Large $10; Jumbo $12.

Can I take pictures at the waterpark?

Yes, we encourage guests to take pictures to save their “Magic Moments” at the waterpark. We also encourage guests to share those photos with us on our Facebook, Twitter, and Instagram accounts. Cameras/Cellphones are not allowed in the bathhouses.

Is there internet access at the waterpark?

Yes, we offer FREE WIFI throughout the park. Service reliability depends on daily usage at the waterpark.

Can I smoke at Magic Waters Waterpark?

No, Magic Waters is a smoke-free facility. This ban includes e-cigarettes. Smoking is prohibited on all Rockford Park District property this includes parking lots. 

Can I bring a stroller inside the waterpark?

Yes, strollers and wagons are welcome inside the park without umbrellas.

Can I bring my pet to the waterpark?

No, we do not allow pets at Magic Waters Waterpark. However, service animals are permitted to enter the park and are allowed to swim in the Tsunami Bay Wavepool and Splash Magic River. Service animals are not allowed on any tubes or water slides.

Do you offer discounts to the waterpark?

We have a variety of dynamic pricing options for all customers. We strongly encourage you to follow us on social media and check our website regularly for the most up to date information on admission discounts. We also have $12 Buck Bargain Days all summer long – join us every Tuesday for just $12 bucks! Don’t forget about our after 3pm specials too – just $10 any day during the week from 3pm to 6pm. Wet Wednesdays are back June 6th through August 15th - $10 bucks from 3 pm to 8 pm all summer long!  

Ticket Purchase Warning – Magic Waters General Admission Tickets are not eligible for resale. We strongly encourage our customers to avoid third party sellers when purchasing discounted tickets. This includes Craigslist, street vendors or any unauthorized source. Purchase your tickets directly through Magic Waters Waterpark, the Rockford Park District or official Magic Waters Waterpark partners.

What is a Flash Sale?

A flash sale is a discount or promotion ran by Magic Waters Waterpark for a short period of time. The quantity of tickets is limited, and the sale does not have a specified end date, however we will always provide redemption details. Magic Waters Waterpark reserves the right to publish and retract promotions at our discretion.

CAN i BRING A FOLDING CHAIR INSIDE THE WATERPARK?

Yes, folding chairs are welcome inside the waterpark. We do have beach chairs and picnic tables located throughout the park for your convenience.

 CAN i BRING A Play PEN FOR MY CHILD INSIDE THE WATERPARK?

Yes, play pens are welcome inside the waterpark. Large cribs are not permitted.

Do I need to purchase my own tube for the day to use the attractions?

No, the Paradise Pipelines, The Abyss, Typhoon Terror, and Splash Magic River have tubes available on a first come, first served basis. You may purchase your own tube for the day to use in the Tsunami Bay Wave Pool, Splash Magic River, or any of the tube slides. Tickets for the tubes are able to be purchased at the ticket booths and Guest Relations and redeemed at Tube Rental, which is located next to the Tsunami Bay Wave Pool. Single tubes are $5 and double tubes are $8.